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FAQ

My order hasn't been shipped yet

We usually take 2-3 business days to process and dispatch orders. However, during high-volume periods like Black Friday or the holiday season, there may be delays, so we kindly ask for your patience. Additionally, tracking updates might take some tim

My tracking number is not working / updating

If your tracking number is not working, please note that tracking information may take a few days to update. In some cases, it might not update until the barcode is scanned by your local shipping carrier. We recommend waiting for a little while and c

Can I change my shipping information?

If your order hasn't been shipped yet, we can update your information. Please email us at [email protected] with your order number and the new address you would like us to send your Minibricks. Please remember that it's the customers' responsi

I can't find the instructions

We provide digital instructions that can be accessed by scanning the QR code on your package. Simply use your smartphone or tablet to scan the QR code, and you'll be directed to the digital instructions for your set.In the event that you cannot locat

There are missing / defective pieces on my Minibricks set:

We sincerely apologize if you've encountered any issues with missing or defective pieces in your Minibricks set. While it's uncommon, we want to ensure that you have a complete and enjoyable building experience. If you believe there are missing piece

Do you offer custom models?

We currently do not create custom models. However, we always value input from our community, so please feel free to reach out to us on our social media channels (@minibrickscommunity) or share a photo of the car you dream of building. We appreciate y